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 ISO 9001:2000 Certified |
237 Kraft Street
Clarksville, TN 37040-3003 Phone: (931)-552-4327 Fax: (931)-648-4460 Call Toll Free: (888)-226-6900 |
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ISO 9001:2000 Certified |
237 Kraft Street
Clarksville, TN 37040-3003 Phone: (931)-552-4327 Fax: (931)-648-4460 Call Toll Free: (888)-226-6900 |
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Frequently
Asked Questions:
How quickly can I expect my order and what is the average lead
time for parts? We are constantly striving to improve our service. If you have a question for us please use the form at the bottom of the page. How quickly can I expect my order and what is the average lead time for parts? We pride ourselves on dependability and quick turnarounds. We offer just-in-time services and expedited shipping. We can ship small orders in as little as a few hours and large order within 24 hours and up to a week, depending on your individual needs. Please contact us or submit a web quote for individually quoted estimated time of arrivals.
What is the turn around time for quotes? Quotes are answered on a first come first serve basis within 1 – 3 business days. However, for a quick quote please contact our Sales Manager.
How secure is my quote information? We use a secure ftp transfer on all files and information. This allows us to transmit your information securely, in addition all files and designs are completely confidential. We have committed ourselves to the highest integrity standards and have lived by these standards for over 50 years.
How long have you been in business? Smithfield Manufacturing, Inc was founded in 1952 by Basil and Sue Smithfield. Our companies complete history can be found at our About Us page.
Who do I contact for sales, customer service, etc? Please visit our Contact Us page for all of our contact information.
Is there a minimum charge for manufacturing? Yes, in most cases our minimum manufacturing charge is $50.00.ALL quotes are FREE. Our ultimate goal is to support your business. To us, this is just one way we can help you make the best decision.
Do you sell any material or tooling? Yes, we do but only if it is not needed to meet our manufacturing needs. Please contact our Materials Manager for more information or to check availability.On occasion special set-ups or orders that require extended manufacturing hours, may be charged an expedite charge. Please contact us or submit a web quote for individual pricing. In some circumstances, overnight order processing or shipping may be available.
I have questions about billing, payments, etc. Who do I contact? Please send any billing or payment related questions to our Credit Manager.
How do I check on the status of an order? Please send any order status related questions to Customer Service.
We have an after hours emergency and need a part, who do I contact? Please contact our Sales Manager directly at his after hours contact number (931)624-3665.
What type of machinery do you have? For an extensive list please visit our Equipment page.
Do you have a minimum or maximum quantity? No, we can manufacture 1 part or thousands.
What are your working and office hours? Office hours are Monday – Friday from 8:00am – 5:00pm and our normal working hours of operation are Monday – Friday 5:00am – 5:00pm. However, on occasion our working hours are tailored to special orders and may be extended in the evening and/or over weekends.
How do you ship to your customers? In most cases our shipments are made via UPS, FedEx, USF Holland, Roadway, or our truck. If you need another shipping company please contact our shipping manager for more details. |
